Terms and Conditions

BOOKINGS

All offers and bookings are subject to availability. The person making the booking must be 18 years of age or over at the time of booking. This person will be deemed the party leader and therefore responsible for all of the rest of the party, and also for all other aspects of the booking, including payment and any shortfalls of any monies due, either during the booking or after the event. The first night’s stay is payable as a deposit at the time of booking. We can only hold a room booking for seven days without a deposit. On receipt of deposit we will send you confirmation showing your booking details and the balance of your holiday cost. When you receive your confirmation, you must check all details and inform us immediately if anything is incorrect. The balance payment is due on arrival at the start date of your holiday

ARRIVAL AND DEPARTURE

Your room is available after 4pm on the day of arrival and must be vacated no later than 11am on the day of departure. Please advise us if you are arriving after 8pm so that alternative arrangements to meet you can be made. Outside the main season and for winter short breaks, we may be able to arrange varying times with you.

DOGS

Dogs are charged at £5 per day, accepted only in our Sandy Haven Bay room. No pets other than dogs are permitted. We regret that we cannot accept puppies, nor more than one dog per room. Your dog must be kept under firm control at all times. It must not be allowed on any of the furniture. It must be fully house trained and be kept on a lead at all times when outside the cottage and in the grounds of the property. Your dog must not be allowed to foul the grounds, interfere with farm stock or the enjoyment of the holiday of other visitors. It must not be left unattended in the property or grounds. Rabies: As the ‘pets passport’ scheme is not foolproof, we regret that we cannot accept pets from countries outside of the British Isles.

CARE OF PROPERTY, BREAKAGES AND DAMAGE

We ask that care is taken with the property. If accidental damage of a minor nature should occur, you will not normally be charged, but the party leader will be liable for damages not classified as such. Your room will have been thoroughly cleaned and inspected before you arrive. You agree to keep the accommodation clean and tidy and leave the property in a similar condition. We reserve the right to refuse to hand over to you, or to repossess, the accommodation if we reasonably believe that any damage is likely to be caused by you or your 
party or can repossess the accommodation if damage has been caused. These circumstances will be treated as a cancellation by you.

MAINTENANCE AND REPAIRS

You must allow us the right of entry to the room at all reasonable times, for the purposes of inspection or to carry out necessary repairs or maintenance.

COMPLAINTS

We have made every effort to ensure that your holiday is enjoyable and trouble free. If you do have a complaint or problem, please let us know immediately, so that we may be given the opportunity to rectify and correct the situation as soon as possible. Any complaints or problems encountered during your stay, and not reported at the time, will not be considered at a later date.

DISABILITIES

Please refer to our “Accessibility statement”

CANCELLATION AND INSURANCE

All monies paid are non-refundable, unless we are able to re let the room. In such a case, if just the deposit has been paid, it will be refunded less an administration fee of £25, unless an alternative date is chosen within the following 6 months, subject to a maximum of 2 changes. We have all necessary third party and public liability insurance on the property. However your personal and travel insurance is not included, and we strongly advise you take out Personal Travel and Cancellation Insurance.

MATTERS BEYOND OUR CONTROL

You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

LAW

Any disputes you may have with us are dealt with by the Courts of Engalnd and Wales only.